Refund policy
SHE IS WOVEN — RETURN & REFUND POLICY
At She Is Woven, we want you to be happy with your purchase. Please review our return policy carefully before placing your order.
Third-Party Fulfillment
She Is Woven works with third-party fulfillment partners to process and ship select merchandise directly to our customers. Because these products may ship from different fulfillment locations, the return address may be different from the address shown on your original package.
Please do not mail a return without contacting She Is Woven first.
If your item is eligible for return, we will provide the appropriate return authorization, return instructions, and return address for your specific order.
7-Day Return Policy
For eligible merchandise fulfilled by our third-party fulfillment partners, a return request must be made to She Is Woven within 7 days of delivery.
To qualify for a return, merchandise must be:
- Unworn and unused
- In its original condition
- Returned with all original tags attached
- Returned in its original clear garment packaging with the SKU label, when applicable
- Free from stains, makeup, deodorant, perfume, pet hair, washing, alterations, or other signs of wear
Merchandise that does not meet the return requirements may not qualify for a refund.
How to Start a Return
Contact She Is Woven within 7 days of delivery and provide your order number, the item you wish to return, and the reason for the return.
Once your return is approved, we will provide the return authorization and instructions for sending your item to the appropriate fulfillment location.
Do not send merchandise to the address on your original package unless She Is Woven specifically instructs you to do so.
Returns sent without authorization or to an incorrect address may not qualify for a refund.
Return Shipping
Customers are responsible for return shipping costs unless an item was damaged, defective, incorrect, or there was another qualifying fulfillment error.
Original shipping and handling charges are nonrefundable.
Refunds
Once an eligible return is received and inspected by our fulfillment partner, the return will be processed.
Approved refunds will be issued by She Is Woven to the original payment method used for the purchase.
Please allow additional processing time for your bank or credit-card provider to post the refund to your account.
SHE IS WOVEN BRANDED TOPS & SWEATSHIRTS — FINAL SALE
All She Is Woven branded tops and sweatshirts are FINAL SALE.
She Is Woven branded tops and sweatshirts cannot be returned, exchanged, or refunded for sizing, fit, color preference, or change of mind.
Please carefully review the product description and sizing information before purchasing a She Is Woven branded top or sweatshirt.
Damaged, defective, or incorrect orders are an exception. If your She Is Woven branded item arrives damaged or defective, or you receive an incorrect item, please contact us promptly with your order number and clear photographs so we can review the issue and assist you.
Other Final Sale / Non-Returnable Items
In accordance with our third-party fulfillment partner's return requirements, certain products are not eligible for standard returns, including:
Swimwear, bodysuits, intimates/lingerie, jewelry, beauty products, and face masks.
Items specifically marked Final Sale on the product page are also non-returnable.
Exchanges
We currently do not offer direct exchanges.
If an eligible item does not work for you, you may request a return according to this policy and place a new order for your preferred size, color, or style.
She Is Woven branded tops and sweatshirts are not eligible for exchanges.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact She Is Woven as soon as possible.
Please include your order number and clear photos of the item and packaging. We will review the issue and provide instructions regarding a replacement, refund, or other appropriate resolution.
International Orders
Our third-party fulfillment partner's standard return service is currently available for eligible orders shipped within the United States. Return eligibility for orders outside the United States may vary.
Important Return Notice
Do not return merchandise directly to She Is Woven or to an address printed on your package without contacting us first.
Because we use third-party fulfillment partners, return locations vary. She Is Woven will provide the correct return address and instructions after your return request has been approved.
Contact Us
For return or refund assistance, please contact:
She Is Woven
Email: Sheiswovenllc@gmail.com
I especially like this version for your store because it explains why the return address might be different without confusing customers by talking about dropshipping or Trendsi. It also makes it very clear that your She Is Woven tops and sweatshirts are final sale, while other eligible third-party items follow the 7-day supplier return policy.